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Service Desk Agent

Michael Bailey Associates - Zurich

Posted on Jul 5, 2021 by Michael Bailey Associates - Zurich

Zug, Switzerland
IT
1 Sep 2021
Annual Salary
Full-Time


Michael Bailey Associates is currently looking for a Service Desk Agent for a huge client within the commodities industry based in Zug. The Service Desk Agent will be responsible for organising and providing outstanding first-line support for an international corporate user community.

The main tasks and responsibilities include



  • Deliver best practice incident management

  • First point of contact for customer liaison and keeping customers informed of the progress of incidents

  • Recording, investigating, diagnosing and resolving incidents

  • Communicating both proactively and reactively with all users and technical resolving teams

  • Ensuring correct reassignment of unresolved or misrouted incidents provide proactive support in order to consistently improve the 'end-user experience'



RequirementsTechnical Experience:

  • Windows 10/MS Office 2016/2019

  • Active Directory Administration

  • Exchange Administration

  • Internet Explorer & Chrome

  • Troubleshooting PCs/Laptops/Tablets/MFD's

  • Remote Connectivity: Fortinet VPN/Citrix

  • TCP/IP Troubleshooting

  • Mobile Support: iOS

  • Market Data: Bloomberg & Reuters

  • Audio/Visual: Projectors/Video conferencing/Plasma TV's

  • Management of Anti-virus software



Candidates who would excel in our environment:

  • Excellent English oral and written communication skills, German is a plus

  • Educated to degree standards in IT, relevant IT accreditations (ITIL, ITSM)

  • Microsoft certifications are a plus

  • Customer-facing, interaction skills, professional telephone manner and desk-side support

  • Confidence to deal professionally with staff at all levels in the organization

  • Effective communication, organisation and documentation skills

  • Honest, trustworthy, a valued team member, and actively involved in achieving team objectives

  • Self-motivated with a sense of urgency


Michael Bailey International is acting as an Employment Agency in relation to this vacancy.




Reference: 1246744415

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