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Visitor Officer

Posted on Jul 4, 2021 by Great Tapestry of Scotland - Live Borders

Galashiels, Selkirkshire, United Kingdom
Customer Service
Immediate Start
£9.5 - £9.5 Hourly

The Great Tapestry of Scotland

The Great Tapestry of Scotland tells the inspirational true story of the country's history, heritage and culture (from 8500 BC to present day). It was hand stitched by over 1000 people in communities across Scotland and transported by land, sea and air to come together.

It is made up of 160 panels of Scottish linen and 300 miles of wool (enough to lay the entire length of Scotland from the Border with England to the tip of the Shetland in the North Atlantic).

Carefully and methodically handcrafted, it's a remarkable achievement of great skill and determination, bringing people across Scotland together to celebrate the wonderful embroidery skills passed down through generations and create a visual record of their history.

The brand new purpose built national gallery and visitor centre housing the Tapestry will open in Galashiels in the heart of the UK's premier textile region in 2021. It will celebrate the creative talents of the stitchers and tell the people's story of Scotland - from Mary Queen of Scots, Robert the Bruce, Robert Burns and Sir Walter Scott to rugby, football, movies and music.

In addition to showcasing the beautiful Tapestry and telling the story of Scotland through interactive displays and audio guides, there will be nationally significant changing exhibitions and education activities, workshops and events where people can meet the makers, a gift shop, and a café serving seasonal and local produce.

The Great Tapestry of Scotland will be a must visit, significant and sustainable, high quality visitor experience that will bring new and repeat visits to the area and support other tourist related business, particularly in the Borders. We have a requirement for a number of Visitor Officers to join the team, providing a flawless first class service and world-class welcome to visitors. There are a number of posts available with various hours available up to 37.5 per week.

Job Description

  • Undertake reception duties, (eg admission of members of the public, dealing with enquiries, process bookings, dealing with retail sales, maintain and monitor records, etc)
  • Work in the Visitor Centre shop actively upselling products, re-stocking shelves and ensuring general up keep of the area.
  • Work in the Visitor Centre café preparing and serving light meals, snacks, hot and cold beverages.
  • Control stock rotation and manage stock levels in café
  • Manage stock inventory for retail and visitor materials.
  • To proactively encourage donations, take every opportunity to upsell events, café and shop facilities, including corporate events and group bookings.
  • Accurately deliver GTOS Visitor Centre and local visitor information using a range of resources including, on site materials and digital tools.
  • Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; clearing tables and disposing of food waste, washing up, cleaning of equipment, stores, customer toilet checks throughout the day, stairwell and lift clean and clear of any debris, welcome area outside building is clean as well as all public facing areas of the visitor centre.
  • Assist with development of profitable retail operations and excellent customer service.
  • Assist with the proper security of the venue, including key holding duties.
  • In line with legal and operational guidelines, process cash, cheque and card transactions, bank income and complete daily and weekly income records
  • Assist at events including private views, education activities and group visits
  • Undertaking minor maintenance/ repairs as directed to the displays, fixtures and fittings, including replacing light bulbs (where possible), monitoring environmental conditions (where appropriate) and ensuring that all matters of significance are recorded appropriately and reported to the Centre Manager for attention
  • Build and maintain good working relationships with colleagues within the organisation
  • Comply with, and ensure compliance with, all Live Borders policies and procedures
  • Ensure services meet Health and Safety standards established by Live Borders
  • As an employee you must take reasonable care for health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out. Employees shall work in accordance with policies, procedures, information, instructions and/ or training received

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as required.

Other details:

Requirement to work out of hours on occasion

Postholder will work 5 days from 7 to suit the requirements of the business.

Live Borders

For more information about Live Borders please visit our website

Please contact our People Team if you require any other information about working for Live Borders.

Reference: 1246140454

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