Solution Lifecycle Manager
Posted on Jul 3, 2021 by Coopers Group GmbH
We are developing and operating global IT solutions, which support business processes for drug product manufacturing with focus on packaging and warehousing. This position relates specifically to a Track and Trace (Serialization) System in the Packaging area.
Tasks & Responsibilities
Provide application management and support, to ensure operational stability and effectiveness of several applications
Support our IT solutions by applying specific knowledge of systems and tools as well as problem solving skills
Implement and monitor system performance using defined standards and resolve or escalate problems for resolution when appropriate
Manage change requests to improve efficiency, functionality and reliability
Participate in the execution and documentation of system testing. Ensures that the testing activities are executed following the Validation/Test Plan, create or conduct computerized system testing to ensure quality, design integrity and proper functionality.
Write installation guide, change requests and tickets, execute informal tests in lab.
Supports the business, conducts the technical meetings with suppliers
Including troubleshooting in case of issues
Incident management: accept, process, resolve issues in our Track and Trace applications
5y+ of working experience in pharmaceutical industry within a regulated environment (CSV)/proven understanding of business processes in supply chain in a regulated/CSV environment, specifically in the Packaging area (ideally also work experience)/at least one year Serialization experience
Experience with Track and Trace Systems and automation (preferably Laetus and/or OPAL track & trace solutions: must be able to reproduce issues in Track and Trace applications and find solutions)
Proven understanding of Microsoft SQL Server/Database (must be able to analyze and understand queries)
Proven understanding of E2E packaging processes/ISA 95 and GAMP5 norms
Experience with Change management specific tools: Service Now and HPLM