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Technical/Platform Support Engineer

Disys Technical and Consulting Kft

Posted on Jul 2, 2021 by Disys Technical and Consulting Kft

London, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time


We seek a Technical Support Engineer to join our client, a global leader in workflow automation technology-based in West London.

Key Duties.

  • Customer Advocate providing support to users/administrators of the Workflow Automation Platform.
  • Contributing to the growth of best practices for the delivery of support services.
  • Understand the platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
  • Manage and resolve all issues.
  • Experience assessing, troubleshooting, resolving, and providing root cause analysis of product issues.
  • Manage customers' expectations and experiences in a way that results in high customer satisfaction.
  • Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
  • Opportunity to become Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help customers. Share and deliver knowledge sessions with peers globally.
  • Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
  • Help in the development and mentoring of team members in various technologies.
  • Suggest and implement improvements to internal processes.
  • Work on technical and non-technical projects.
  • Communicate with customers and our teams through the case, phone, and other electronic methods.
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
  • Maintain impeccable case hygiene and customer-related files and records.
  • Participate in the weekend support on-call rotation

Qualifications

  • Bachelor's in Computer Science (or related technical degree) or 4+ years of related experience within technical support or software coding environment
  • Experience with the following:
  • UI development or support experience
  • Experience in two (or more) of the following: o CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development
  • Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial)
  • Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus.
  • Experience developing applications within Workflow Automation Platforms.
  • Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Troubleshooting experience using browser developer tools
  • Good experience with relational databases (eg MySQL, Oracle).
  • Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience using Linux/Unix OR Microsoft Server
  • Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Personal commitment to quality and customer service
  • Ability to multi-task and efficiently manage case backlog
  • Should be a team player working efficiently in a collaborative environment
  • Proven ability to maintain a professional demeanor when handling complex user issues (difficult customers)
  • Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner.

Desired Skills


  • Experience providing SaaS support
  • Experience diagnosing performance related issues.
  • Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLa



Reference: 1243696709

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