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Application Support Analyst

Click

Posted on Jul 1, 2021 by Click

Horsham, Sussex, United Kingdom
IT
1 Jul 2021
£41k - £43k Annual
Full-Time


Application Support Analyst - £41K/£43K p.a. - Currently remote/Long term office based in Horsham, West Sussex with some remote flex.

You'll be joining a small team who support our clients core application platforms.

Provide SME level support, configuration and administration of a key Salesforce platform, heavily involved in BAU & Project work.

To Apply Can you/Do you have:

  • Be responsible for the configuration and administration of the organisation's key strategic platforms (Salesforce, Talend, Liferay) and enterprise wide databases
  • Ability to draft and maintaining procedures and documentation for application support and managing enhancements to improve performance
  • Advising on application security, licensing, upgrades, backups and disaster recovery
  • Make decisions and advise about platform issues
  • Provide 3rd line support
  • Update procedures and providing training to application analysts for 2nd and 1st line support teams
  • Manage change requests
  • Monitor service capacity
  • Investigate and resolve problems in systems, processes and services
  • Hold certifications covering the administration of at least one of: Salesforce (SalesCloud, ServiceCloud), Talend Data Integration Administration (or similar ETL tool)
  • Experience of working within the 2nd/3rd line application support environment dealing with any incidents and problem resolution
  • Strong understanding of platforms, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Working within set deadlines and/or agreed Service Levels Agreements
  • Excellent communication skills with the ability to present complex information to both a technical and non-technical audience
  • Experience working in a SCRUM or Agile environment is desirable
  • Confident in writing SQL scripts along with hands on experience of Access database usage is desirable

Start ASAP July/August 2021. Two stage interview process (Video) before decision.

Click is acting as an Employment Business in relation to this vacancy




Reference: 1242805994

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