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IT Support Engineer - Dutch Speaking

Gazelle Global Consulting

Posted on Jun 30, 2021 by Gazelle Global Consulting

Amsterdam, Noord-Holland, Netherlands
Immediate Start
Annual Salary

Are you looking for a new role?

For one of our client, I am seeking for "IT Support Engineer" for a 6 to 12 month contract in Amsterdam. Datafast is open

Your Role

  • As an IT Support employee you operate various Business Units, where you are involved in management, support (1st/2nd line) and registration work.

  • You put the interests of the end user first.

  • You identify trends and make improvement proposals to improve the service.

  • As a result, you are continuously improving the processes on the IT Service Desk.

  • Furthermore, you recognize related technical and functional disruptions, questions and requests from an operational analysis.

  • If there is reason to do so, you take care of adjusting priority and monitor progress (incident coordination).

  • As a result, your work is very dynamic and varied. One of the most important things on the IT Service Desk is working with all colleagues.

  • There is a pleasant informal atmosphere in the department.

Job requirements

  • As an experienced employee service desk you get energy from helping others.

  • You are customer-oriented and strong in organizing solutions. In addition, you are service-oriented and have good communication skills, both verbally and in writing.

  • You work fast, are analytical, accurate, independent, eager to learn and proactive.

  • At least a completed MBO study in relevant direction combined with an HBO IT work and thinking level;

  • You want to continuously improve the quality of service;

  • You participate (pro)actively in knowledge transfer within the organization;

  • At least three years of work experience in the field of Service Desk, Office Automation, Network and/or Telecom Infrastructure;

  • You have knowledge of DevOps and/or Lean Six Sigma themes;

  • Experience with Agile/Scrum/Lean and working in multidisciplinary teams;

  • You speak Good Dutch and English;

  • Flexibility in working hours related to work schedules.

Please apply if you are interested and available

Reference: 1241182177

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