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IT Support Analyst

ISR Recruitment Ltd

Posted on Jun 28, 2021 by ISR Recruitment Ltd

Lausanne, Vaud, Switzerland
1 Jul 2021
Annual Salary

  • IT Support Analyst
  • Lausanne, Switzerland
  • Up to 70,000 CHF per year (+ 25 days holiday plus bank holidays, pension, healthcare, etc.)

Skills and Experience:

  • 4+ years appropriate IT background and experience
  • Demonstrable experience in supporting Windows OS technologies (Win 7 & 10), Microsoft
    Office 2 and Office 365, SCCM Client
  • Understanding and experience of operating in an ITIL environment
  • Excellent understanding of ITIL processes (Incident, Event, Service Request and Change)
  • Appropriate customer facing/user support experience - Level 1
  • Hardware & peripheral support
  • Experience in use of JIRA as an ITSM tool
  • Administrative experience of Lotus Notes

The Opportunity:

My client are a managed service provider currently looking to hire an IT Support Analyst. You must be able to provide a proactive and reactive technical support service to achieve customer satisfaction as required across the customer environment. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs. You will also be responsible for escalation from the Service Desk and Level 1 support across a Windows 7/10 environment, along with hardware break fix support for PC's laptops and other end user devices


To learn more about our client and this great opportunity on offer working as an IT Support Analyst based in Switzerland; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I'll call you back to discuss the role in more detail.

Reference: 1240057257

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