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Desktop Support

DWI Consulting Ltd

Posted on Jun 28, 2021 by DWI Consulting Ltd

Not Specified, Belgium
IT
Immediate Start
Annual Salary
Contract/Project


We are looking for Desktop Support Analyst for a contract role.

The Time Critical Support Specialist role provides support to the business in using applications and services and contributes to maintaining and operating our end users and onsite services.

The Time Critical Support Specialist role will provide support locally on the campus and will be involved mainly in:
Incident management
Problem management
Change management
Access rights management.

You will register all incoming questions and incidents in an Incident Management Tool, according to the Support process, resolve the incidents or assign the tickets to the Local On Site team or other support functions and follow up, regularly provide information to end users, individually about their tickets and generally in the event of operational IT-disturbances.

You should have:

A degree in IT-networking
Experience interacting with end user
Strong experience from working in an IT delivery organization including solid knowledge about methods used
Strong experience in incident management, strong Sense of Urgency
Good ability in investigating, defining and resolving complex problems
Communicate verbally and in writing to technical and non-technical audiences
Understanding relationships between own IT and business requirements
Complete proficiency in English and Dutch is a requirement




Reference: 1239716414

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