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IT Support Consultant - Remote and Gent, Belgium - Dutch speaking - 6 months + (shift work)

Octopus Computer Associates

Posted on Jun 28, 2021 by Octopus Computer Associates

Gent, Belgium
Immediate Start
Annual Salary

IT Support Consultant - Remote and Gent, Belgium - Dutch speaking - 6 months + (shift work)

Blue chip client is urgently looking for an IT Support Specialist

This role is initially remote and once COVID restrictions are lifted it will be 3 days onsite in Gent/2 days remote.

Job Posting Title: Support Specialist IT.

Description: Assignment Description: TCS Remote support for the Campus in Gent. The Time Critical Support Specialist role provides support to the business in using applications and services, and contributes to maintaining and operating our end users and onsite services.

The Time Critical Support Specialist role will provide support locally on the campus and will be involved mainly in:

- Incident management

- Problem management

- Change management

- Access rights management

Key responsibilities:

Register all incoming questions and incidents in a Incident Management Tool, according to the Support process. Resolve the incidents or assign the tickets to the Local On Site team or other support functions and follow up. Regularly provide information to endusers, individually about their tickets and generally in the event of operational IT-disturbances. Utilize customer's Knowledge Management System. Contribute to and drive knowledge management and the documentation of errors and known workarounds Follow the requirements concerning Information Security described in customer's Security Handbook. Ensure correct use of customer's security policies and raise security issues where discovered Contribute to discussions on and drive methods to improve team's efficiency and quality of delivery After a while ( ± half a year ) become a member of the workgroup to get & keep stability in the wireless network of the customer Participate in development of new operation techniques within the team and contribute to designing solutions in support Secure specialized training for specific support tasks requiring unique knowledge.

Work in shifts ( 5h till 22h )

Sunday evening check at from 21 till 23 ( to check systems before production start ) Collect measurement data (resolution time, work effort and others) as assigned by management.


Experience Comments: Wanted profile Very good computer and IT-peripheral knowledge. Very good skills and interest in IT-networking, experience of 1 year. General application system landscape knowledge. Good communication skills to secure the runtime of the global applications on the local site.

Required competencies:

At least three years of experience of work in the support area A degree in IT-networking Experience interacting with end user Strong experience from working in an IT delivery organization including solid knowledge about methods used Strong experience in incident management, strong Sense of Urgency Good ability in investigating, defining and resolving complex problems Communicate verbally and in writing to technical and non-technical audiences Understanding relationships between own IT and business requirements Complete proficiency in English and Dutch is a requirement.

Job: Support Specialist IT

Job Steps: Support Specialist IT C

Skills: Desk Side support Time Critical support

Workload: full period: 100 Percent

During COVID-19, work from home. Afterwards work onsite at Customer site in Gent.

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Reference: 1239700189

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