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Customer Support Executive

CV-Library

Posted on Jun 18, 2021 by CV-Library

Oxford, Oxfordshire, United Kingdom
Marketing
Immediate Start
£25k - £28k Annual
Full-Time

Permanent Customer Support Executive role for a small company based in Central Oxford. This role is a replacement for someone who is leaving the business after working there for 10 years.

Client Details

My client based in Central Oxford are looking for a Customer Support Executive to join their company on a permanent basis. You will be apart of a stable team of 3. You will be responsible for providing customer service over the telephone and email, setting up customers on the system, and ensuring purchase orders are received. They are offering £25 - 28k.

Description

Customer Support Executive responsibilities:

Provide first line customer service and support for orders and enquires by phone and email, ensuring customer needs are met quickly and efficiently.
Set up customers on the system.
Create product/training quotes and obtain payments for non-credit customers.
Ensure purchase orders received are correct and liaise with ordering organisation if corrections required.
Enter orders on system, pick, pack and dispatch orders for physical products.
Create accurate sales invoices.Profile

The successful Customer Support Executive candidate must have:

Previous experience in a Customer Service role.
Excellent verbal communication skills with the ability to build rapport quickly over the phone with customers and to work collaboratively with colleagues.
Ability to work accurately and with attention to detail.
As part of a small company, must have a "can-do" attitude and be willing to throw themselves in to whatever needs to be done.

Job Offer

Customer Support Executive job on offer:

Permanent
Based in Central Oxford
£25000 - £28000


Reference: 214016972

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