IT Business Analyst - Configure, Price & Quote (CPQ)
Posted on Jun 17, 2021 by Johnson Controls
IT Business Analyst - Configure, Price & Quote (CPQ) - WD
What you will do
This is a fixed term contract position covering a period of 12-24 months. We are looking for an customer-oriented Business Analyst to help deliver an accelerated CPQ program that targets development of a global template, identifying requirements specific to the EMEALA region as well as 'must have' localization requirements at a country level. The program aims to deliver CPQ capabilities to all businesses in EMEALA region using the Oracle CPQ platform with necessary integrations over the next 24 months.
How you will do it:
Work with business partners, senior BA, delivery team and architects to define and document user stories, existing and to-be business processes and functional requirements applicable for a line of business on EMEALA region level and/or country specific requirements.
You will drive discussions ensuring maximum standardization and synergies across LOBs in EMEALA and on enterprise level. Your attention to detail and ability to think conceptually are going to play a vital role in achieving this requirement.
Triage new requests and set appropriate delivery expectations with business partners
Provide production support for Sales and CPQ systems' usage issues
Contribute to cross functional projects for technical development that involve integration between Salesforce and other applications
Accountable that deliverables meet requirements with regards to Software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution.
Supports the Sr. Business Analyst, Program/Project Manager, and Delivery Manager to leverage out of the box functionalities and global template design across lines of business and countries.
Responsible for contributing into the test strategy, defining critical success factors, acceptance criteria, test plan, documenting test cases, participating in non-regression, integration, user acceptance and other testing
Support governance and quality principles, methodologies and objectives
Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery.
Up to 25% international travel post covid-19, when it is safe to do so.
Remote working options will be considered.
What we look for
Working experience with CPQ technologies preferably Oracle CPQ or other CPQ platforms such as Salesforce CPQ (formerly SteelBrick) or Apttus CPQ
Understand CPQ capabilities and limitations; clearly articulate those to stakeholders to derive an acceptable solution
Great command of English, advanced communications skills and stakeholder engagement skills
Ability to work both independently and within a team environment
Well organized, results driven and eager to handle difficult problems
Ability to facilitate communication between business partners and technical delivery teams to achieve actionable outcome and clarity on the solution and next steps.
Experience with system integrations and understand how to troubleshoot data discrepancies
Excellent problem-solving skills and ability to present analytics findings various business teams
Flexible and adaptable in regard to learning and understanding new technologies
Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
Bachelor's degree in relevant field
Experience working in an Agile environment
Oracle CPQ experience
In-depth knowledge of Lead-to-Cash processes
Has a proven track record on working in a cross-cultural environment.
Experience in sizeable multinational corporations
Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent and efficient. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneurial mindset, and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
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