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Service Desk Analyst

CV-Library

Posted on Jun 9, 2021 by CV-Library

Nottinghamshire, United Kingdom
IT
Immediate Start
£11 - £13.5 Hourly
Contract/Project

A fantastic opportunity has arisen in Nottingham for a 1st / 2nd line Service Desk Analyst on a 3 monthly rolling contract looking for an immediate start.
Parking available on site
£11 - £13.50 per hour
You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a Technical support /Service Desk environment. Communication skills are essential.
Responsibilities
* Answering incoming calls within an appropriate time frame, to a high level of customer service.
* Take responsibility for the resolution of faults/issues at 1st/2nd line level
* Logging calls accurately
* Allocate and chase closure on calls.
* Follow all internal processes to ensure service activity targets are met.
* Working within the team to build relationships with colleagues and clients.
* Awareness of relevant technology and products.
* Appropriate escalation of incidents and requests to the Service Desk Team leaders.
You will be familiar with Active Directory, Exchange, Office 365 and Windows 7 amongst numerous others and be confident learning new technologies.
This is a fantastic opportunity to join an established organisation that offers potential long term contracts.
If you feel the above role suits your skills and abilities then please apply immediately


Reference: 209075141

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