GIS End User Support Specialist
Posted on Jun 8, 2021 by ESG Consulting
Our client is seeking GIS End User Support Specialist
*This job requires you to live in Atlanta. Consultant shall report onsite and may be given the option to telework on specific days.
We are seeking an Esri ArcGIS end user support specialist to:
- Analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues.
- Resolves or escalates issue to more experienced staff.
- Provides user instruction/guidance.
- Assists GIS/IT Teams in implementing solutions.
- May develop and conduct training programs to support our client's GIS User Group.
- Acts as 1st line/tier of GIS technical support for our client.
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
- Develops, updates, or maintains system/technical documentation as needed
- Performs a variety of special projects and assignments and provides on-call support as needed
- Develops our client's GIS User Group, resources, and assists in training material creation
Health, Dental, Vision, 401K
ABOUT ESG CONSULTING:
ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide.
Founded in 1986, ESG offers more than 32 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are headquartered in Santa Clara.
ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".