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Senior CX Solutions Consultant - AW365

Skillbase Group Ltd

Posted on Jun 4, 2021 by Skillbase Group Ltd

Not Specified, Netherlands
Immediate Start
Annual Salary

Senior CX Solutions Consultant - Anywhere 365 dialogue

(Customer Experience, Remote Opportunity, Anywhere 365, CX, AW365 Dialogue, SAP, CRM)

We have an immediate contract opportunity for a Senior CX Solutions Consultant

The Senior CX Consultant is responsible of the architecture, technical strategy and design of next generation contact center solutions and Customer eXperience journeys and can lead Contact Center transformation projects delivering the CX in a contact centre environment, vendor product knowledge essential.

* Expert level knowledge and hands on experience of AW365 Dialogue and product suite
* Hands on experience with integration of voice & chat bots and CRM tools such as SAP, Sales Force, MS Dynamics.
* Hands on experience with MS SharePoint & SQL
* MS Teams enterprise voice (migration strategy, designs, voice policy, CAC, routing, federation, AD, Response Group, normalization rule, power Shell Scripts, mobile client, etc..)
* Contact center organization and operation to be able to understand customer needs and translate them into a high level design
* Data networking: solid knowledge of LAN, WAN technologies and associated QoS
* Good understanding of the RPA,AI and Bot tools available in the market (Google, Amazon etc..)
* Good understanding of Genesys Cloud (Attendant console, Recording, etc..) (optional)
* Cisco Webex CC (optional)

(Customer Experience, Remote Opportunity, Anywhere 365, CX, AW365 Dialogue, SAP, CRM)

More details upon application

This is a remote working role but need to be based in Europe.

Reference: 1218780036

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