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Customer Account Manager

CV-Library

Posted on Jun 2, 2021 by CV-Library

West Yorkshire, United Kingdom
Customer Service
Immediate Start
£19.3k - £19.3k Annual
Full-Time

Retentions Account Manager

TRC Group are currently supporting a leading business based in the Leeds area, who are looking to recruit a customer orientated Retentions Advisor. If you enjoy developing accounts, cross/upselling, then this opportunity could be ideal for you.

Responsibilities:

* Build strong, everlasting relationships with new and existing customers

* Maximise each customers volumes

* Cross / up sell additional services to reduce customer churn

* Cater for customers every need and ensure they are getting the very best from our products

* Review and set weekly prices for your customers and handle any pricing queries

* Keep up to date with our new/enhanced products as they become available

* Develop solutions that benefit the business and the expectations of our customers

* Work towards individual and group targets in a vibrant, fun and friendly sales office

Requirements

* Customer focused with a passion to deliver outstanding customer service

* Bright, enthusiastic and an excellent communicator

* Willingness to learn about call techniques, our products and services

* Inquisitive nature, eager to learn more about our customers and their businesses

* A desire to talk on the phone with a confident telephone manner

* Organised with the ability to prioritise workload

Benefits

* Basic Salary - £19,308 per annum

* Uncapped Commission

* On the spot incentives

* Free breakfast

* Early Friday finish

* Fun working environment

* 20 days annual leave

* Pension

* 4 x salary life assurance


Reference: 213882452

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