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Customer Resource Center Specialist - Entry Level

Posted on Jun 1, 2021 by Edupoint

Mesa, AZ 85201
IT
Immediate Start
Annual Salary
Full-Time


Edupoint Educational Systems, a "Top Companies to Work For" recipient is currently seeking multiple Customer Service Center Specialists. This entry-level position is a great way to get started in the fast-growing educational technology industry with competitive compensation and a full suite of benefits including Health, Vision, Dental and 401k with a match. This position will be responsible for providing technical software support and services for Edupoint's web-based student information system to Edupoint's K-12 client school district personnel.

Though experience working in a K-12 school environment or with Synergy SIS is helpful, it is not required to be successful in the Customer Resource Center. Edupoint has developed a robust and interactive training regime that prioritizes teammate preparedness, problem solving skills, and the client experience over arbitrary metrics and KPI's.

Ready to start your new career with a stable industry-leading company?

Job Responsibilities:

  • Provide prompt, accurate, and knowledgeable support to Edupoint's customers by responding to questions received via telephone calls, e-mails, and through the customer portal.
  • Handle inbound calls and manage workload to ensure clients receive timely responses.
  • Communicate software bugs, installation problems, and/or necessary software modifications to Development using the incident tracking system.
  • Establish positive client relationships and ensure client satisfaction.

Job Requirements:

  • Customer service and/or quality assurance experience.
  • Positive professional attitude and eagerness to solve problems.
  • Experience in K-12 education environment is preferred.
  • Bachelor's degree preferred.

Compensation & Benefits:

  • Full benefits package includes medical, dental, vision available within a month of employment
  • Competitive pay starting at $17.00/hour plus monthly performance incentives
  • Monday-Friday work schedule
  • Generous Paid Time Off
  • Paid Holidays (Most School Holidays + Last week of December)
  • Company Paid for Life Insurance
  • Short and Long Term Disability
  • 401(k) Plan with matching and immediate vesting
  • Wellness programs

COVID-19 Consideration:

  • In an effort to keep our employees and families safe, we offer temporary work from home customer service until deemed safe to return to our Mesa office.

Company Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Edupoint Educational Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.




Reference: 1198306737

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