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IT Managed Services/3rd Line Engineer (Contract)

Posted on Jun 1, 2021 by Calligo Ireland

Dublin, Ireland
Immediate Start
€425 - €425 Daily

Type: Contract

Hours: Full Time

Reports to: Client Operations Manager

Department: Managed Services

Access Level: Senior Engineer

Revision Date: May 2021

1. Role Summary

The role of IT Managed Services Engineer is to provide exceptional levels of technical support and customer service to our clients, onsite or remotely, depending on their needs. You will be required to work across multiple client sites performing standard maintenance tasks as well as engaging in project related work.

2. Key Duties

  • Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers and Microsoft desktop applications
  • Installation and configuration of Servers (physical and virtual). Desktops, laptops and infrastructure hardware
  • Experience of endpoint management
  • Active Directory users and computers management
  • Multi-tasking various user issue's effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required
  • Interaction with project teams to facilitate new systems and upgrades
  • Be part of the on-call rota
  • Apply information security in accordance with the established team policies, procedures and work instructions
  • Adhere to all applicable compliance framework disciplines
  • Maintain and develop professional skill set
  • Foster strong working relationships with Calligo's customers

3. Skills and Experience

  • 2-3+ years technical experience gained in a support environment, ideally in an MSP or similar
  • Industry recognized professional technical qualifications
  • Proven track record in support methodologies, eg ITIL.
  • Sound problem analysis skills and an ability to manage and deliver under pressure
  • In-depth knowledge of the full Microsoft stack including Microsoft365
  • In-depth knowledge of supporting Virtual Desktop environments (desirable)
  • Microsoft Active Directory, Group Policy & Exchange administration
  • Knowledge of networking, Firewalls, hubs, VLans, Switches and Routers
  • Windows Server Admin from 2012 to 2019
  • Backup Technologies - CommVault
  • Working knowledge of Azure, VMware ESXi & vSphere from 6.7 (desirable)

4. Competencies

  • Enthusiasm, Drive and Initiative
  • Good leadership skills
  • The ability to work alone and within a team
  • Ability to work to deadlines
  • Must have clean, full EU driving license and be willing to travel

Reference: 1213801469

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