Analyst operations support
Posted on Jun 1, 2021 by Elevate Direct
Analyst - Operations Support Dublin
1. Operational Support
To provide operational support. This may include verbal and written communication as well as face to face interaction with various level of customer employee.
Operational Support will include tasks but not be limited to any investigative troubleshooting through to resolution of a 1st Line Fault on all Data Centre Products. This will include both physical and software checks to an acceptable level as outlined by your Manager. For escalation of faults to 2nd Line or higher an acceptable handover must be provided and included in the regular and timely updates to the customer via the agreed methods.
2. Information/Record Management
Maintaining and progressing of records for all work and status updates by making use of the prescribed system to do so, ie the Ticketing System, Capacity and Tracking Systems, Online Tools and Databases etc. .
4. Whitespace Management
In the allocation of racks and or supporting infrastructure this will be done as per the process and within the defined rules and regulations as documented by the Data Centre Engineering Teams.
Deliveries and Collections will need to be processed as per the respective policy and the associated record management completed.
As part of the role every analyst will be expected to assist in the monitoring and supporting of any M&E function in aid of keeping the facility operational and escalating any issues to the relevant management team. Progression of skills in all areas will be through self-training when required external training.
As part of the Recovery Services platform the analyst will be responsible for the management of Workplace Space and ensuring accurate records are kept along with an up to date inventory of all equipment in these areas.
Support is to be provided to carry out any Workplace and Platform Disaster Recovery setups, testing and clear down in accordance with current testing policies. This support is also extended into all Workplace and Platforms during Invocation of any Customer across the UK.
The response to any other call out which may affect a Site is also expected along with support for customer equipment and the requirement to support other departments within the Service Delivery Teams.
Compliance to security policies and other company related policies and procedures are an integral part of employment. Therefore, all staff are expected to:
Ensure you are aware of and abide by all relevant Company regulations and policies relevant to the role.
Follow Company/departmental policies and working practices, ensuring that no breaches of information security result from any actions.
Ensure data protection is maintained and information is made available on a need to know basis.
Play an active role in the prevention of unauthorised access and damage to information.
Report security weaknesses and incidents appropriately to relevant personnel, including the Security function in a timely manner.
If you match these requirements, please apply and Elevate will send you an email. Please open, click and complete required tasks so your application will be visible to the hiring organisation directly. Elevate is a software partner and not a recruitment agency. Please contact employers directly through your Elevate profile with any queries related to your application.