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Jira (Service Management) Application Developer

Marlin Green

Posted on May 28, 2021 by Marlin Green

Not Specified, Sweden
1 Jun 2021
Annual Salary

Jira (Service Management) Application Developer - Remote Working

Our customer is currently searching for a Jira Service Management (not Jira software) developer.

  • You will be responsible for transition of ITSM Tool (from HP Service Manager to JIRA Service Desk) for the Organization.

  • Gather inputs from stakeholders on current, intended and potential use of Jira Service Desk and provide end to end analysis and future state redesign & Development by providing architectural and technical solutions.

  • Ability to listen to the needs of our internal stakeholders, communicate clearly and determine ideal configurations and set up for new ITSM Tool.

  • Development experience with the Atlassian product line (Jira Service Desk, Bitbucket and Confluence).
  • Work with process teams to understand their processes (Service Desk, Incident Mngt, Problem Mngt, Change Mngt, Service Request Mngt etc) and configure tool to suit their processes.
  • Collaborate with cross-functional teams(Infra, SAP, Finance etc) to understand requirements and develop solutions accordingly to cater to their requirements.
  • Develop solutions for a Configuration Management DB and it's relations to CIs.
  • Set up user and base data, financial data, Configuration Data, Asset data etc and experience in migration of data from other applications to Jira SD.
  • Design custom JIRA workflow for different issue types and configuring conditions into workflows, changes to workflows and fields, Scripting and reporting and notification schemes.
  • Manage integrations to various source systems.
  • Develop user training and technical support as needed.

Start date: ASAP

Location: Remote working

Duration: 6 months ++

Rate: SEK per hour

Please submit your CV for immediate consideration.

Reference: 1211365671

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