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Customer Service Advisor - Dundrum

Hays Specialist Recruitment

Posted on May 28, 2021 by Hays Specialist Recruitment

Dublin, Ireland
Immediate Start
Annual Salary

Customer Service Advisor - Dundrum

Your new company

Your new company has a vision to become a world class customer focused organisation delivering the best in class service through digital financial services, delivering services in an innovative and modern manner. Located in Dundrum, this team is currently operating in a modern interactive branch hoping for a new member to join them in continuing to offer excellence in customer service.

Your new role

  • Positively interact and engage with customers to guide them through service offerings and innovations, maximising opportunities to migrate customers to digital platforms.

  • Organise the store retail space to ensure the store environment is organised and presented in a manner that supports the delivery of a differentiated and innovative customer experience.

  • Act as first point of contact for the customer and deliver exceptional customer experiences and advice.

  • Identity and aim to support lead generation for other products and services.

  • This role requires you to work shift work alternating weekends and some late night openings (9pm latest)

What you'll need to succeed

An ideal candidate for this role will have:

  1. Ideally experience in Retail/Banking Environment. Bonus in having Mortgage experience but not mandatory for application.

  2. Proven track record in delivering strong results against agreed targets

  3. Experience of working as part of a high performing, results focus team

  4. Highly motivated with a passion of positive Customer Engagement

What you'll get in return

Working with this organisation will hugely enrich your customer service skills as you will require excellence in customer service daily. This is nationally recognised company with a strong reputation which will only allow you to advance on your skill set should you seek to further your career in the financial services industry.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 1209863245

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