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Service Assurance Engineer/Sr. Engineer

Posted on May 27, 2021 by Troy IT Consultancy Ltd

Not Specified, Ireland
Immediate Start
€35k - €55k Annual

We are looking for the following permanent position.

As a Service Assurance Analyst you will be responsible for ensuring that the 24/7 Managed Service Operations Centre is running to ITIL standards and delivering to the highest customer service standards at all times.

This newly created position would ideally suit

Incident Management - coordination of technical teams, ensuring accurate and timely communication updates to stakeholders and customers.

Post incident reporting for customers.

ITIL process control - Incident, Problem and Change management

Trouble Ticket management - ensuring tickets are being allocated correctly and resolved within SLA's.

Performance Reporting - specifically linked to ticket handling, SLA & KPI's.

The type of person we are looking for:

Confident communicator - with an ability to drive and engage with technical engineers, to work to best practices and deliver against SLA's.

Highly organised - with experience managing reports and communications with Engineers, Senior Management and Customers.

Reference: 1208919235

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