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Technical Product Owner (Contact Centre, Genesys Pure Cloud/AmazonConnect) - Ireland - 7 months+

Octopus Computer Associates

Posted on May 25, 2021 by Octopus Computer Associates

Not Specified, Ireland
Immediate Start
Annual Salary

Technical Product Owner (Contact Centre, Genesys Pure Cloud/AmazonConnect) - Ireland - 7 months+

(Product Owner, Contact Center)

One of our Blue Chip Clients is urgently looking for a Technical Product Owner.

Please find some details below:

- Role: Technical Product Owner

o Technical Product Owner (TPO) will work at the intersection of business & technology products delivery which will initiate and set goals for the products according to the strategic objectives of the organization.

o This role will be responsible for setting and maintaining a clear operational vision for the Contact Center products, platforms and associated capabilities delivered in support of Global Services (GS). You will have close collaboration with key business and IT partners across the customer enterprise during the planning, implementation, deployment of products, programs and projects. The role assists in maintaining external relations with key IT application suppliers. The individual manages relationships with Business Product Owners (BPO) & squad delivery teams, and is focused on implementing and maintaining products globally across the customer. You will be required to provide domain expertise working directly with business partners, contractors, and other organizations.

o In this role, you will supervise the daily execution and delivery of the squad's product delivery teams from start to completion. You will focus on developing and delivering technology solutions to the business, working closely with business and technology partners to prioritize critical market go-live dates. You should have good technical team leadership qualities and experience, as well as excellent business partnering, and interpersonal skills. You will ensure the product launches & releases are completed on time. You ensure the capacity teams have a continuous backlog of user stories by prioritizing the development along with the BPOs and the Global TPO. You will ensure the support team is meeting their SLAs for all incidents and service requests.

o You will take end-to-end ownership of the GS technology products Agile delivery teams and initiatives, collaborate with and influence a broad range of multi-disciplinary teams (Software Development, Business SME, SQA, Application Testing, Analysts).

- Main responsibilities:

Strong Collaboration with multiple regional teams and technology disciplines.

Influence and drives simplified plans and align activities with global Integrated Projects.

Ensures Business SMEs, Developers, Testers and SQA on dedicated product teams work as a single unit and are aligned.

Assure proper risk management, risks/issues are identified and escalated in a timely fashion and works with the other leaders to mitigate hurdles.

Engages regional SMEs and other partners as and when needed.

Manage multiple initiatives simultaneously using solid project management and prioritization skills.

Self-motivated problem solver who thrives in a dynamic and customer-focused environment

Strong analytical thinking, problem solving, learning agility, communication and collaboration skills are required.

- Qualifications

o A minimum of a Bachelor's degree is required; a focus in technology related field is preferred.

o 3+ years of Contact Center Technologies is required. Experience on Genesys Pure Cloud or AmazonConnect is preferred.

o 8 + years preferred of relevant experience in managing technical and/or Enterprise Complex programs and associated teams; strong leadership, communication and interpersonal skills; effective manager of people and strong team-building skills.

o Demonstrated ability to manage technical teams across business and technical areas. Ability to succeed in a matrixed environment and influence adoption of new thinking.

o Experience in Quality Assurance, SDLC and Agile development practices, Jira

o Outstanding understanding of change management principles and performance evaluation processes.

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Reference: 1207129083

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