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Service Desk Agent/ICT Support Engineer

e-Solutions inc

Posted on May 25, 2021 by e-Solutions inc

Den Haag, Zuid-Holland, Netherlands
IT
Immediate Start
Annual Salary
Full-Time


Responsibilities:

  • Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.
  • Alert/Event monitoring
  • Ticket life cycle handling
  • Co-ordination between customers, resolver groups and 3rd parties.
  • Incident handling and escalation management
  • The incident solution to the end user feedback
  • Collect information from the end user.
  • Ensuring the quality of the processing of tickets/incidents;

Soft Skills:

  • Problem solving abilities.
  • Can perform under stressful and stringent timelines with minimal help with ownership
  • Take ownership to manage deliverables across multiple internal and external projects on a global basis without any help from peers & seniors.
  • Take ownership to manage multiple assignments simultaneously without any minimal guidance or help from seniors or peers team members.
  • Native/fluent Dutch Speaker

Technical Skills:

  • Total work experience is 1-5 years is required
  • Voice Call Handling: excellent knowledge of handing voice calls.
  • Email Communication: professional email writing skills.
  • Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
  • Exchange: Knowledge on functioning and configuration of Microsoft Exchange client.
  • AD: Knowledge on - Active Directory, Proxy, DNS, Group Policy.
  • Network: Knowledge on - LAN setup, basic routing and switching, passive networking.
  • Desktop Security: Knowledge on - Antivirus deployment and update, patch management



Reference: 1206498313

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