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System Administrator (Azure & ITIL) - DE/EN

Experis AG

Posted on May 18, 2021 by Experis AG

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project


Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services ranges from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing, and placing specialised professional talent.


Specialist function: Support in planning, designing and operating IT services for operational operations in the SDX internal IT service desk


Function:



  • Locating and isolating faults, initiating alternative and/or escalation procedures, triggering any necessary recovery, restart and restore procedures-

  • Advising users on all operational issues, especially around Microsoft Azure (Microsoft 365) and Windows 10 laptops-

  • Incident reporting using an internal ITSM software solution (Freshservice IT Service Desk)-

  • Provision of hardware (laptops) and software for new SDX employees in consultation with the HR department and the IT system engineers-

  • Controlling and monitoring the system utilization-

  • Ensuring the operation of the hardware and software including an inventory of the hardware-

  • Ensuring information security for IT services based on agreed service levels and defined security profiles


Conditions:



  • University of applied sciences or similar training-

  • In-depth user knowledge of the technologies used-

  • Basic knowledge of ITIL (Incident Mgmt.) And IT Service Desk-

  • In-depth knowledge of service management-

  • Has a structured working method

  • Good knowledge of German and English, French is an advantage


Responsibility:



  • Ensuring the operation

  • -Successful processing of emerging end-user problems (incidents) together with the internal engineering team


Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Danny Besse.






Reference: 1200634487

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