Posted on May 13, 2021 by CCW
Are you customer focused and passionate about obtaining the right outcome for consumers?
CCW supports thousands of customers with complaints they have been unable to resolve directly with their water company.
In addition, we carry out research on a wide range of water issues and publish our findings to influence the future direction of the industry in a way that benefits consumers. Our Committees in England and Wales and team of Consumer Advocates represent consumer interests to a wide range of stakeholders, including Government, regulators and water companies.
We currently have an opportunity for Customer Caseworkers to support our Consumer Relations team. You will use your excellent organisation and communication skills and proven customer complaints experience to handle enquiries and manage your own caseload of complaints in order to deliver our mission of securing a fair deal for water consumers, now and in the future.
The closing date for completed applications is 25 May 2021
Due to the current situation surrounding Covid 19, interviews are likely to be undertaken remotely using the appropriate technological platforms.
Full details and essential criteria for the role can be found in the Information for Applicants.
Applications will only be accepted if made using CCW's own application form which is in two parts. Please ensure that Part 1 and Part 2 are submitted by the closing date. We are unable to accept CVs alone. For more information go to or contact the HR team on or
Please submit applications by email to .