Performance Strategy Manager
Posted on May 6, 2021 by CV-Library
About the role:
As the Performance Strategy Manager, you will assist in the development of an area of the water system strategy from catchment to customer tap. You will be responsible for identifying the long-term risks and opportunities, and setting out the delivery plans, accounting for future changes and the performance required by our customers, regulators, and stakeholders. Accuracy of system strategic planning takes account of uncertainty from today out to the year 2100 for water resources and existing asset health.
Communicating internally the plans and the changes in performance to the Operations, Delivery Office, Regulation & Strategy teams is key to ensure that everyone is aligned to the longer term issues and the pathway to resolution in the light of future uncertainty is understood.
Maintaining an ‘expert’ capability of water systems by keeping abreast of industry developments is critical to ensure we continuously improve and stretch our business capabilities.
You will identify future key areas of development that require a step change in activity and innovation to address and develop long term plans for resolution, such as resilience of our water resource to drought and management of our treatment works capability.
Key responsibilities of the role include:
Delivery of the documentation required for PR24 (Ofwat’s 5 yearly Price Review).
Own the development of an area of our water system strategy, working with others to identify key risks, issues and opportunities that will impact on the delivery of our service to customers from today into the longer term.
Develop industry leading, best practice approaches to resolve/mitigate key areas of development that take account of future uncertainty.
Assist in development of the resilience of systems to future demand.
Own the production of company-wide strategic delivery plans.
Technically assist in the development of regional planning to meet company and regional expectations and align to regulatory guidance.
Carry out regular reviews to ensure the strategic delivery plans are fit for purpose and manage any changes through required governance.
Assist in the production and leadership of regulatory and statutory returns including price reviews, annual returns, and water resources management planning.
Identify new technologies or approaches that will help us to deliver our long-term goals.
Sponsor the development of systems, decision support tools and models (risk, performance, deterioration, resilience, and costs) that are needed to support and develop our strategic system planning.
Develop relationships and opportunities through working with Digital and Data factory to fast-track and systemise analysis with proven business benefits.
Support the wider Asset Management community in identifying skill and capability gaps, working collaboratively to continuously improve and develop training plans.To be successful you will have the following skills and experience:
Educated to degree level with further professional/management qualifications or outstanding role-specific knowledge.
Previous experience in the utility industry is required. Ideally, you will have experience of the water industry and/or worked as a consultant in the utility industry.
Knowledge of delivering change/performance management strategies.
Working knowledge of Asset Management/Operations.
Excellent management skills across multi-disciplined teams.
Excellent communication skills.
Stakeholder engagement and relationship management.
Self-starting, resilient and tenacious under pressure.
A great team player with the ability to work collaboratively in a challenging environment.
Fully competent at using the appropriate company IT systems.
A balanced, realistic approach to pressure, always maintains a positive outlook in front of others.What’s in it for you?
A key role within a newly formed team within Asset Management, this unique opportunity gives you responsibility for leading the development of our performance strategy. This is a challenging and exciting role, for which we are looking for proactive and engaging people who can drive changes forward. You will be in a key position to influence Thames Water and the industries direction and be instrumental in saving Thames Water significant amounts of money and driving improvements.
Our competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, 26 days holiday. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Tap. We also have a referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by suppling 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy