This Job Vacancy has Expired!

Service Desk Analyst

CV-Library

Posted on May 5, 2021 by CV-Library

Warwickshire, United Kingdom
IT
Immediate Start
£18k - £25k Annual
Part-Time

Duties and Responsibilities.

* To maintain a high degree of customer service for all support queries and adhere to all service management.

* Handle customer's incidents and request in a professional and courteous manner, over the phone, emails, or Service desk portal.

* To take ownership of user problems, be proactive when dealing with user issues with a methodical approach.

* Ensure all faults are progressed and resolved or escalated within the company's SLA, internally or externally

* Maintain a knowledge base of any software or hardware problems detected

* Support users in the use of hardware equipment by providing necessary advice

* To allocate more complex service issues to the relevant IT Support member (escalate)

* To arrange for external 3rd party technical support where problems cannot be resolved

* Create and update documents accordingly to companies policies.

* Report into a support team leader

* A logical approach to problem-solving

* Dedicated account management


Reference: 213675998

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