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Genesys L2/L3 Support Engineer

Cyberteam

Posted on May 4, 2021 by Cyberteam

Stockholm, Sweden
IT
Immediate Start
Annual Salary
Contract/Project


Genesys L2/L3 Support Engineer

One of my clients is urgently looking for a Genesys L2/L3 Support Engineer for a 6-12 month contract based in Stockholm, Sweden on a remote basis

Genesys L2/L3 Support Engineer Job description:

  • Hands on Genesys L2 and L3 Support Engineer with very good understanding and experience in Genesys voice and email.
  • Hands on experience on Genesys reporting.
  • Good experience of troubleshooting and fixing production issues on Genesys.
  • Ability to work with cross functional and vendor teams for issue resolution.
  • Knowledge on Trio IVR would be a plus.
  • Good understanding of contact center infrastructure would be an advantage.

Apply now for immediate interviews!




Reference: 1187553098

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