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Senior IT Specialist Collaboration & Workplace Services/VIP Support - support- ViP

IT Di-Visions AG

Posted on May 3, 2021 by IT Di-Visions AG

Not Specified, Switzerland
Immediate Start
Annual Salary

Senior IT Specialist Collaboration & Workplace Services/VIP Support - support- ViP

Job Description

  • Act as SPOC for issues and incidents of VIP members
  • Manage escalations and issues for the Microsoft area on a daily basis
  • Ensure that incident, break fixes and service requests are quickly resolved and traced and tracked
  • Ensure a high communication level to VIP users
  • Conduct regular stakeholder review meetings with VIP members
  • Ensure KPIs and SLOs are defined for the services and reported on regular base
  • Implement technical documentation
  • Report issues, risk, escalations of the services and required decisions weekly
  • Provide project management skills as well as subject matter expertise
  • Track the status of running projects impacting Workplace Services and VIP Services
  • Plan and manage the IT Service Life Cycle
  • Contribute to the continuous update of the IT Service roadmaps including close alignment with Services Manager regarding future digital workplace solutions
  • Ensure that SLA are met and that providers deliver the scope and the quality defined in the contracts for above services
  • Support the compliance of the Services according to the company regulations (ITSM/ISO/Information Security)


  • University degree in Computer Science

  • > 5 years of experience in IT Operation including 3rd level Support for Microsoft technologies
  • Project management experience in an international organization (Infrastructure/Workplace Services Operation, Transition & Transformation Projects)
  • In-depth understanding of IT infrastructure and digital workplace architecture
  • Strong experience in delivering efficient and functional workplace service strategies and solutions on a global scale
  • Broaden technical knowledge of digital workplace solutions including application management, enterprise mobility, digital identity, end-user collaboration and information systems user engagement
  • Excellent knowledge of all Office 365 components, Windows10, Mobility, Digital Identity and Collaboration solutions
  • Strong experience and technical knowledge of Apple/iOS Workplace
  • Experience with: Active Directory; Azure Active Directory; ADFS; Azure Information Protection; DNS, DHCP, Cert Services; File Services; Print Services; Endpoint Security, Exchange Online, Exchange Online Protection, Software Distribution
  • Good understanding of networking technologies LAN/WAN
  • Experience with management of IT service providers and ensuring global delivery capabilities
  • Excellent communication skills (ability to communicate at all management levels including C level)
  • Fluent English & German (Must)
  • Strong IT Service Management skills, ITIL Service Manager certification
  • Highly self-motivated and flexible person
  • Ability to prioritize tasks and to deal with a variable workload


IT Di-Visions is a friendly and dynamic IT placement agency which has a real track-record with companies within the financial, telecom, insurance and other interesting industries in Switzerland.

We place IT experts in contracting positions as well as in permanent employment contracts.

For further technical information, please contact Ms. Ilenia Herforth.

Please send your complete electronic application to

IT Di-Visions AG
(see below)

Reference: 1187065133

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