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It Service Desk Analyst

CV-Library

Posted on Apr 30, 2021 by CV-Library

Rugby, Warwickshire, United Kingdom
IT
Immediate Start
£25.3k - £25.3k Annual
Full-Time

IT Service Desk Analyst
Rugby area (Commutable from Coventry, Leicester, Northampton etc)

Monday - Friday office hours
Up to £25, 250

My client is a leading food manufacturer in the Rugby area. Despite the adversities of the last 12 months, they have had a record breaking year, and as a result are on the lookout for a Service Desk Analyst to join their growing IT department.

The role is imperative on site as you will be the key point of contact for colleagues on site for IT related queries - resolving incidents across a range of user facing systems.

Typical responsibilities include –

 Support colleagues in-person, by phone, and online
 Maintain up to date incidents and activity on the IT service management system
 Assist the IT operations team in maintaining core IT infrastructure and systems
 Respond to alerts from network and system monitoring tools to minimise downtime
 Demonstrate effective ownership of a portfolio of IT services by providing reliable service and delivering ongoing enhancements
 Planning and delivering small and medium scale IT projects
 Configuring workstations, laptops, and mobile devices

The ideal candidate will have at least 1 years’ experience in a similar role (Service Desk Analyst, IT Support etc), as well as a relevant level 3 qualification. Experience working within the food, FMCG or manufacturing sectors would also be beneficial. Experience with Office 365, IFS ERP (or other ERP systems) and HP networking equipment would also be great.

If you’re passionate about IT, and looking to join a great company that’s flourishing, click apply now


Reference: 213660638

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