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Deskside Support Analyst - Paris

Nexere Consulting Limited

Posted on Apr 29, 2021 by Nexere Consulting Limited

Paris, France
IT
Immediate Start
€46k - €50k Annual
Full-Time


Deskside Support Analyst, French speaking, Legal background

The Deskside Support Analyst facilitates the flow of information at the desktop by providing technical computer support to the Firm in a timely and responsive manner. This position uses an understanding of the Firm's processes to assist in transitioning new technologies to production.

To provide excellent support of the IS environment in the Paris office.

Experience and knowledge

  • Requires an excellent ability to communicate effectively with users at all levels in a calm, confident and professional manner across various channels.
  • Must achieve consistently high levels of customer service and have a desire to enhance client service delivery.
  • Is required to constantly enhance own knowledge and actively share that knowledge with others.
  • Requires self-motivation and the ability to assemble diagnostic evidence to support calls prior to progressing with others. Also the ability to persist with an incident or problem until final resolution.
  • The role will require a degree of flexibility. The candidate should be familiar with the demands of a corporate IT environment and the demands of high availability for these systems.
  • The person must have a proven record of accomplishment in an IT support environment.
  • Prior law firm experience is preferred
  • Fluency in English and French is required

Skills and competencies

Main Applications

  • Windows 10
  • MS Office 2010 - 2016
  • iManage Work10
  • Intapp Time
  • Skype for Business
  • Remote assistance technology
  • VMware Verify
  • Webex
  • Workspace One

Hardware

  • iPhone's/iPad's
  • HP Portable Terminals
  • Zero & Thin Client Technology
  • Lenovo laptop and desktop PCs
  • Cisco desk phones
  • HP printers and multi-functional devices
  • TCP/IP Networks
  • Switch Technology
  • ADSL Routers

Deskside Support Analyst, French speaking, Legal background




Reference: 1182306017

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