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Customer Account Manager

CV-Library

Posted on Apr 27, 2021 by CV-Library

Chester, Cheshire, United Kingdom
Customer Service
Immediate Start
£19k - £19k Annual
Full-Time

The role of Customer Account Manager will see you maximise owner performance, retention and satisfaction whilst proactively converting any issues (detractors) into solutions (promotors).

This is the perfect opportunity for a motivated and passionate individual to grow their interpersonal skills working closely with our valued clients to form lasting relationships, build strong rapport and most importantly deliver outstanding, professional advice at all times.

ESSENTIAL:

* Outstanding verbal and written communication skills

* Previous Sales or Account Management experience

* Strong analytical and problem solving skills

* Excellent negotiator with a commercial background

* Able to build, manage and maintain strong relationships

* Good influencing skills

* MS office – Windows, Word, Excel

DESIRABLE:

* Conflict resolution experience

* Customer retention experience

* Experience in a commercial environment

RESPONSIBILITIES:

* Make proactive efforts to retain existing clients

* Identify any trends and potential risks, recommend solutions and implement them quickly

* Utilise sales techniques and objection handling to overcome situations whilst keeping a long term relationship

* Actively engage with clients in a timely manner

* Create strong relationships

* Offer sound, professional advice over the phone and at times, face to face

* Complete day-to-day tasks within the team and the wider business

* Recognise any other opportunities

* Identify, share and spread best practise throughout the business

* Discuss and implement pricing changes ensuring a logical commercial approach to any discussions

* Demonstrate excellent teamwork

Monday - Friday

09.00am - 17.30pm


Reference: 213625534

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