Service Desk Analyst
Posted on Apr 23, 2021 by Bristow Holland Ltd
Bristow Holland have an excellent IT Service Desk 6 month contract opportunity with a view for a permanent role on completion with a growing organisation based in Norfolk
The principal of the role is to ensure that IT requirements are managed professionally to time, within cost and with a high standard.
You will be responsible for providing first/second line support both on the phone and within emails within agreed time-scales for all products, services and equipment.
- Able to diagnose and troubleshoot asking customers relevant questions to get the issue resolved
- Proven experience of a similar role for customer service or first line support.
- Excellent problem solving and time management skills.
- Diplomatic in communication both verbally and written.
- Excellent Microsoft skills which can be transferred
In return you will receive an excellent hourly rate of up to £15 per hour and a 6 month contract with a view for a permanent role at the end of it.
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