Community Standards Manager
Posted on Apr 22, 2021 by Reston Association
Our Community Standards Manager oversees the administration of design covenants. This key role and its direct reports provide operational support to the Design Review Board (DRB) and members, to ensure understanding and compliance of the Association's covenants, bylaws, guidelines, standards, and procedures. This position serves as the DRB Secretary and general supervision is received from the Director of Covenants Administration.
Essential Duties and Responsibilities:
- Oversees the administrative process for the Full DRB meetings and attends Full DRB meeting*; acts as liaison between property owners, architects, contractors, staff, and the DRB on all matters involving design covenants and their administration.
- Supervises DRB Meeting Managers and DRB Inspector, including but not limited to interviewing, participating in the selection process, training employees; planning, assigning, and directing work; appraising performance; mentoring, rewarding and disciplining employees. Addresses complaints and assists in resolving problems, including implementing proactive procedures, to improve levels of service provided to both internal and external members.
- Consistently audits and updates Design Review department policies and standard operating procedures to ensure that they remain consistent with the needs and requirements of the department.
- Ability to assess and interpret broadly stated guidelines and policy resolutions to ensure consistent review of design review applications.
- Assists the DRB and Director in developing or revising Design Guidelines; conducts orientation and training of DRB appointees.
- Motivates and mentors direct reports so as to (1) provide on-going guidance through regularly scheduled one-on-one meetings, (2) encourage each individual to take ownership of their job and to strive for personal excellence, (3) provide opportunities for increased responsibility, (4) give recognition for work achievements, and (5) provide timely feedback on performance (not just waiting until annual performance reviews). Conduct performance review meetings that encourage two-way conversation about the employee's strengths and weaknesses, his or her achievements over the review period, and how their contribution played a role in the department's growth.
- Acts as liaison between Association and developers on redevelopment projects for submission of redevelopment applications, and collaboratively works with applicants to ensure project compliance throughout entire process.
- Works with developers on new projects to onboard building specifications that will become Cluster Standards.
- Manages assigned properties and produces all commercial estoppels
- Fills in if needed for Panel meetings or Consultation reviews.
- Responds to, and advises members, agents, vendors, architects, and others regarding covenants-related matters, both verbally and in writing.
- Maintains accurate records of all verbal and written communication pertaining to properties, including data entry.
- Performs other duties and responsibilities as assigned.
*Availability to attend after hours/evening DRB meetings required.
Supervisory Responsibilities: Provides assistance to the Director. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, assisting in the selection process, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, and developing procedures to improve efficiency and effectiveness of service to customers. Works cooperatively with and substitutes for Department Director in his/her absence and for other Committee and/or Board meetings.
Education and Experience: Bachelor's degree from a four-year college or technical school with major coursework in a technical field similar to architecture, urban planning, engineering, etc. plus three to four years related professional experience in architecture, plan review, technical writing, policy and rules interpretation, zoning compliance, covenant compliance, property management, community association management, real estate, etc., or a combination of education and work experience equivalency. Work experience must also have included customer service and a minimum of two years supervisory experience highly preferred.
Computer Skills - To perform this job successfully, an individual should have keyboarding skills and knowledge of Microsoft Office applications and database software.
Other Skills and Abilities - Ability to maintain regular and reliable attendance and abide by established policies and procedures. Requires excellent written and verbal communication skills; supervisory experience, skill in interpreting and applying governmental regulations. Must be detail-oriented and have superior customer service skills; familiarity with building materials and components, knowledge of planning policies and design principles, ability to interpret architectural blueprints, lot surveys (plats), site plans; effective working in both a team-oriented environment and independently; ability to multi-task, prioritize work, and manage work; and ability to establish and maintain effective working relationships. Availability to attend evening meetings and work extended schedule as needed
Other Qualifications - Must possess a valid driver's license and good driving record.
Set up alerts to get notified of new vacancies.