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Service Desk - Team Lead

I.T. Alliance N.I. Ltd

Posted on Apr 21, 2021 by I.T. Alliance N.I. Ltd

Dublin, Ireland
Immediate Start
€400 - €450 Daily

Service Desk - Team Lead

Dublin 2

Urgent Requirement

2 - 3 months Initially, scope to potentially extend

Contract Role - Day rate

Dublin based financial services client are now seeking a Team Lead for their Service Desk team. The successful candidate will lead a small team of Service Desk Agents and will have a degree of hands on support themselves.

Key Responsibilities:

  • Lead a team of Service Desk Agents supporting end user environments
  • ITIL environment
  • IT Level 2 Agents are responsible to support Level 1 agents in a timely fashion, and Level 2 & 3 IT requests to the appropriate support and resolver groups.
  • Achieve as much knowledge in the popular operating systems, applications as is deemed necessary to assist clients.
  • Provide Training, scheduling & guidance to the team.
  • Respond quickly and efficiently to queries and problems from all clients.

Key Requirements:

  • 3+ years Team Lead experience.
  • 6+ years' experience in IT environments supporting Hardware, MS Operating Systems, Office, etc.
  • A recognised third level qualification in a computer related discipline;
  • One or more recognised industry certification in PC, Network and Server support (CompTIA A+, Server +, Network +, MCP in Windows 7/8/10);
  • Excellent written and communication skills in English;
  • The ideal candidate should possess strong solutions background in both technical support and technical administration.
  • Excellent Interpersonal skills with a Positive work attitude enthusiastic, self-motivated and strong workload management.

Reference: 1173806552

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