This Job Vacancy has Expired!

Infrastructure Specialist

Michael Bailey Associates - Zurich

Posted on Apr 20, 2021 by Michael Bailey Associates - Zurich

Basel, Switzerland
1 May 2021
Annual Salary

One of our biggest Pharma clients is currently looking to hire an Infrastructure Specialist for an 8-month contract, with a possible extension, in Basel.

Job Mission:

The User Technologies Engineer is responsible for conducting extensive troubleshooting of system issues, perform root cause analysis, provide issue resolution contributions to the central knowledgebase, and work with cross-functional teams to analyze and resolve complex issues of a technical and functional nature that are not routine and may require deviation from standard procedures.

Major Accountabilities/Key Performance Indicators:

  • Investigate platform and product issue

  • Communicate effectively with key stakeholders and management

  • Solicit and collect feedback from internal stakeholder

  • Establish and foster relationships with key NIBR Informatics (NX) at various levels in the organization

  • Generates reports that are accurate, objective, and complete in a timely manner

  • Provides regular updates to tickets with the frequency depending on priority level

Ideal Background/Capabilities:

  • 5+ years experience working in a large enterprise environment

  • Experience with integrating different devices into Enterprise Active Directory and network environment

  • Experience troubleshooting complex Mac and Windows 10 operating system issues

  • Experience with supporting Microsoft 365 (Office, Teams, Outlook),

  • Familiarity with IT service management systems (Jira Service Desk, Service Now)

  • Understanding of Scripting (VBScript, PowerShell)

  • Understanding of TCP/IP and computer networking

  • Familiarity with MS Active Directory and group policy

  • Exceptional customer service experience

  • Ability to work across various organizational entities

  • Very strong interpersonal and communication skills (written and verbal)

  • Ability to collaborate and excel in a dynamic environment

  • Effective at managing multiple simultaneous requests

  • Comfortable with changing priorities

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

Reference: 1172297019

Set up alerts to get notified of new vacancies.