PMO ServiceNow Rollout (CLIENT FINAL) (h/f)
Posted on Apr 20, 2021 by emagine
Skills required : Minimum 5 years of experience in international Project Management with attention to local cultures Prince II or equivalent certificates C1 level of english, B2 level of French spoken and in writing Strong communication skills Strong experience with Service Now CSM & ITSM modules roll out, Knowledge Management, Request Management and Support management Good knowledge of MS O365 Products as Powerpoint, Teams, Excel For the European Leader, we are looking for a PMO for the Service Now Rollout : Start : 5 May Duration : 12 months+ Place : Paris The Group has purchased the Service Now application which is mainly deployed in Europe. The mission of the PMO is to manage the roll out of this application in all the regions where the company is present. The priority is set to deploy the Customer Service Management and IT Service Management modules. Other modules can be deployed by other teams and can impact the mission of the PMO. Geographical scope: 8 regions, Hubs to deploy:. Northern Europe to finalize (40% finalized). Southern Europe to finalize (80% finalized). Middle East & Africa: full roll out. South America: full roll out. South East Asia: full roll out. Greater China: full roll out. Pacific: full roll out. Northern & Central America and Caribbean : full roll out Tasks : Préparation phase: Creating the on-boarding kit for data collection of the hubs Creation of presentations and documents needed for the project Transition phase : Organizing the kick off per hub Establish and follow up of detailed planning Follow up of the data collection process Unique communication point towards and from the hub Assists in specification writing (interfaces, processes, request forms, ..) Invites specialists if needed to work out solutions or processes Organizes and drives all necessary meetings between the stakeholders In charge of the minutes of each of the meetings Prepare the modification requests to the excellence and or development team Create advices on the processes needed to cover the local specifications Follow up of validation processes and development paths Train the trainers of the hubs Test phase : Establishing and follow up of the test processes Managing the pilots and manage the corrections on anomalies Run phase : Sign off the project Hand-over to local Service Delivery Manager Is this opportunity seems interesting for you, please send your cv and daily rate at (see below) !