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2nd Line Support - (German & English Fluent)

NextLink Solutions

Posted on Apr 18, 2021 by NextLink Solutions

Basel, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project


2nd Line Support - Basel, Switzerland - 6 Month Contract - English/German


We are searching for a candidate to provide 1st and 2nd Level onsite support (Hardware-, Software Solutions, Building Automation etc.) in a completely new, fully digitized, and automated Building.


The perfect candidate is a junior person with a background/degree in Informatics or Computer Science, first working experience in a similar position in a pharmaceutical environment and a very good and clear communicator in written and spoken German and English language.


Tasks & Responsibilities:


  • Identify, install, and configure hardware and software solutions.

  • Act as single point of contact for end users, and provide first and second level support, including application training and guidance Record, diagnose and resolve technical problems.

  • Evaluate and test new technologies.

  • Establish and maintain effective partnerships with end users, internal and external IT specialists, and software companies (vendors)

  • Understand scientific workflows and processes and how they integrate into a business workflow landscape.

  • Ensure effective collection of technical user and system requirements with scientists and IT specialists, manage change for new and existing systems and provide high quality planning.

  • Act as point of contact for building automation and process automation

  • Maintenance of 160 Windows Kiosk clients.

Must Haves:


  • Degree in computer science or information technology

  • 1-3 years of relevant working experience in a pharmaceutical environment

  • Experience in technical operations, in infrastructure and preferably in laboratory computer environments

  • Knowledge of the pharmaceutical industry in the areas of data historian technology (eg, OSIsoft PI), building automation (eg, BACnet) and access control.

  • Experience with agile application development methods such as Scrum

  • Good written and oral communication skills in German and English




Reference: 1171084709

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