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Enterprise Customer Success Manager

Posted on Apr 17, 2021 by Udemy

Denver, CO 80232
IT
Immediate Start
Annual Salary
Full-Time


Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers
Be an expert on the UFB Platform, with a deep understanding of our technology and content
Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
Build and maintain trusted advisor relationships at the executive level
Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
Partner with marketing to develop customers for case studies and media opportunities
Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department

Were excited about you because you have
BA or BS degree
5-8 years of B2B SaaS customer success, account management or consulting experience working with large, enterprise-level accounts (> $100k ACV)
Experience working with HR/L&D customers would be a plus, but not required




Reference: 1169556606

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