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Production Support (Project Manager)

TEKsystems

Posted on Apr 14, 2021 by TEKsystems

Zürich, Switzerland
Accountancy
Immediate Start
Annual Salary
Contract/Project


Overview of the project:



  • Be part of a team that works with a crucial suite for Relationship Managers, Compliance Functions and Business Operations.

  • As member of the Business/IT Integration Team, you will support and work closely with our 1stLevel Support, IT 2nd Level Support Team and with the project and development teams on global user enquiries along the life cycle for early life and mature products.

  • Ensure a consistent system monitoring, in time reporting cycle, ad hoc Data Base queries as well as a positive user experience and increase of product acceptance by providing best production support and user guidance hands-on.


Responsibilities:



  • 1st& 2nd Level Business Support

  • Direct client interaction on user enquiries

  • Close collaboration with IT 2ndLevel Support on global user enquiries along the life cycle of our products

  • Coordination and alignment with Product Owners and development teams around the globe

  • Incident alignment with all support functions

  • Ensuring the existence of user guidance material, tool manuals and training material in alignment with our product owners and delivery function

  • Diagnosing, troubleshooting and supporting the new solutions with profound data analysis, documentation setup and hands-on support

  • Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries

  • Ad-hoc task force requests on case basis

  • Strong collaboration with product owners, project teams and development teams globally

  • Ensure data correctness and apply corrections

  • Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries

  • Providing support with task force activities in the event of critical incidents

  • Handling ad hoc requests and supporting the Business Integration lead in topics along the User & Platform Enablement


Skills:



  • Proven Project Management and Consultancy background with the ability to work on multiple ad hoc requests

  • High technical background and expertise

  • Very good understanding of regulatory projects, business operation and compliance disciplines

  • Previous Swiss banking experience

  • A good understanding of IT processes, technology skills as well as a deep understanding of production support operations and platform monitoring activities

  • Ability to read and understand code, write scripts, query databases and scrutinise dense log files

  • Good communication and presentation skills in English and German

  • Coping with high pressure and complex project and delivery environment (agile)

  • Friendly attitude, hands-on, the ability to interact well with user and clients

  • Ability to work independently with partner from multiple regions, backgrounds and levels (Staff to Managing Directors) enables you, to quickly gain trust and built sustainable relationships.


TEKsystems, an Allegis Group company. Allegis Group AG, Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available on the website.


To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to our website.


We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.




Reference: 1164390164

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