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IT Support

Posted on Apr 13, 2021 by EXCIS COMPLIANCE LTD

Marburg, Hessen, Germany
IT
Immediate Start
Annual Salary
Full-Time


  • Provide support for remote sites.
  • After hours on-call support for requested sites.
  • Provide support to other HPIT support teams as needed.
  • Participate in operational meetings as required
  • LAN and Voice MACD

Maintain and update existing network infrastructure. This includes:



o Adding connectivity between labs, offices and network equipment via copper and fiber


o Ensuring that all links have been tested, jumpers labeled and documented and placed on the proper subnet (testing plan provided by implementation engineer)


o Remove cables no longer in use following appropriate procedures


o Troubleshoot and repair system connections as needed


o Communicate with HP engineers regarding capacity of network equipment so that necessary cabling and hardware changes can be made to ensure port availability


o Assemble and install switching equipment under the direction of network engineer.


o Maintain switch information: naming and patching according to HP's standards


o Install network cards as needed on Switches and switching hubs


o Mount all network hardware and labeled with proper IP address and system name


o Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels


o Create and maintain accurate documentation regarding HP's sites Cabling Support service


o Send representation to appropriate platform meetings and other meetings that affect the service being supported


o Demonstrate leadership in identifying and implementing best practices in the form of process and quality improvements for the services supported. All changes/implementations must be approved by HP prior to being completed


o Hardware Depot/Hardware Recovery Center support


o Loaner equipment management.


o Parts Ordering and inventory management.


o Shipping and Receiving management.


o To provision authentication hardware like active card smart cards, Active Keys, and Smartcard readers for users using HP internal systems.


o New PC setup, install, re-image and End-user data transfer.


o System software & hardware support in PC's.


o Remove cables no longer in use following appropriate procedures


o Troubleshoot and repair system connections as needed


o Communicate with HP engineers regarding capacity of network equipment so that necessary cabling and hardware changes can be made to ensure port availability







Reference: 1164141970

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