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IT Operations Analyst/CTH

Request Technology - Craig Johnson

Posted on Apr 11, 2021 by Request Technology - Craig Johnson

Pleasant Prairie, WI 53158
Immediate Start
$20 - $30 Hourly

*Must be willing to work all shifts, nights and/or weekends*

Prestigious Enterprise Company is currently seeking an IT Services Operations Analyst. Candidate will create and route incident tickets to document issues and notify appropriate support groups.


Perform operational activities: system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation.

Perform user account set up, security maintenance and systems monitoring.

Coordinate escalations and alert communications during major incidents.

Provide incident and problem management.


2+ years prior help desk support experience.

Strong troubleshooting and analysis skills.

Experience using Windows 7, Windows 10, Microsoft Office, Control-M, VPN and Citrix remote access solutions.

Flexibility to work weekdays, evenings and weekends.

Reference: 1161762795

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