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2nd Line Support/Desktop Support Analyst/Support Specialist

DGH Recruitment Ltd.

Posted on Apr 11, 2021 by DGH Recruitment Ltd.

Amsterdam, Noord-Holland, Netherlands
Immediate Start
€40k - €45k Annual

2nd Line Support/Desktop Support Analyst/IT Support Specialist

A fantastic opportunity has arisen for a 2nd Line Support/Desktop Support Analyst/IT Support Specialist to join our Amsterdam based client on a permanent basis.

The role:

- Acts as a both a primary support point and as an escalation point for Level 1 Analysts regarding technical issues within an enterprise environment.
- Exhibits excellent interpersonal skills with both technical and non-technical personnel.
- Performs escalations when necessary to vendors or internal departments; capable of acting as remote support for vendors.
- Maintains and supports enterprise resources, including: laptops, desktops, tablets, mobile phones, and other network-enabled devices.


- 5+ years of IT support experience
- Must be fluent in Dutch
- Having a means of transport will be crucial as the successful candidate will be based in both Delft and Amsterdam
- Experience displaying strong communication skills; can explain complex technological concepts to both technically proficient IT professionals as well as end-users in an
understandable and comprehensive manner.
- Associate degree in Information Technology or related technical program strongly desired.
- Relevant Industry Certifications and Knowledge: ITIL, CompTIA A+, Network+

2nd Line Support/Desktop Support Analyst/IT Support Specialist

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Reference: 1161606435

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