Account Manager


Posted on Apr 9, 2021 by CV-Library

Greater London, United Kingdom
Immediate Start
£45k - £45k Annual

Our client is a global business information services provider who are world leaders in all sectors that they serve. The Account Manager will be responsible for managing and retaining all revenue streams for annual product renewals and price increases in their defined European regions and with a key focus on the generation of net new business

The Account Manager will have a comprehensive understanding of the Life Sciences business culture, to drive and develop a productive sales strategy in their region. A requirement is to be competent with solution selling principles and practices and demonstrate a high level of professionalism with both clients and work colleagues.

Main responsibilities:

* Develop new revenue from the portfolio (existing and new departments) to achieve/exceed territory revenue plan

* To maintain existing subscriber base through renewals

* To prepare an account plan for each organisation which includes an organisation profile, an analysis of revenues, relationship profiles for contacts, SWOT analysis, use of services, strategy for growth, objectives and implementation schedule of Total Account Management

* To plan appropriate customer training visits and customer training events; to maximise the effectiveness of training activities and to make a significant positive contribution towards the maintenance and growth of revenues

* To acquire detailed in-depth knowledge of the product portfolio. To keep maintain and abreast of new product releases

* To maintain and update sales progress reports and other administrative reporting mechanisms according to agreed timeframes

* To liaise effectively with internal departments (Product Development, Sales Support and Central Marketing Department) to maximise sales opportunities and to keep up to date with existing and new services and marketing/sales campaigns

* To organise customer visits efficiently, manage time, financial cost and territory travelling to the satisfaction of your manager

Skills and experience you bring:

* 3 - 5 years sales experience, minimum 2 years in an account management role

* Fluency in Italian and an additional European language (Spanish preferred)

* Ability to manage and generate revenue from existing customers

* A customer driven approach and good customer management skills

* Commercial acumen, with a proactive and creative approach to looking after the needs and concerns of customers and an understanding (or the potential to develop an understanding) of the role of customer training as an integral part of the sales process

* Excellent written verbal, interpersonal, presentation and training skills. Excellent telephone manner and face to face customer skills

* The ability to deal with a wide range of customers, from end users to Directors of multi-national corporations

* A good team player / self- starter with the ability to work using own initiative.

* Ability to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive manner

* Knowledge of the Life Sciences / pharmaceutical industry in Europe

* Knowledge of software/information solutions into the Pharmaceutical sectors

* Well organised and disciplined with regards policy, procedure, and standards.

* To demonstrate individual drive and determination to succeed

* Effective decision-making skills

* Good organisational skills with the ability to set priorities and be flexible in changing environment

* Experience of working under pressure and with minimum supervision

* Ability to identify problems and apply creative solutions

* A commercial awareness and technical appreciation of the patent and scientific information industry

* Desirable but not essential: knowledge of SalesForce CRM


* Degree (BSc.) or equivalent, in Pharmaceutical / Biotechnology related sciences, Life or Medical Sciences

Reference: 213517505

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