IT Service Desk Analyst
Posted on Apr 9, 2021 by CV-Library
IT Service Desk Analyst - £23,000 + Benefits
Technologies you will work with in this position - Windows 7/10, Office 365, Active Directory, Hardware/Software Fault diagnostics, Infrastructure, and Desktop Support
Established and well know company are seeking an IT Service Desk Analyst for their IT Services team
Working as a key player alongside a broader team you will support the Infrastructure Services Team in the development and implementation of team, departmental and business wide service improvements, plus the input of planning and technical remediation initiatives.
Your key tasks will include, but not be limited to: root cause analysis, troubleshooting and resolving end user queries across all end user devices as well as and Maintenance activities for the team and on-going Root Cause Analysis.
Your Key technical expertise will include
Exposure to Windows and MS Technologies,
Exposure to MS Office 365, Active Directory, Exchange
Desktop Support and End user Services
Your key requirements will include:
Experience in the BAU, Shared Services or Commercial IT Services operation
Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAs
Exposure to monitoring and maintenance of internal IT systems platforms possible even servers.
Maintaining monitoring tools and systems
Knowledge and experience across maintenance tool sets.
Ability to competently act as the technical point contact of escalation for incidents
The ability to Investigate potential future technologies and solutions that may benefit the IT and hosting, storage or operating system estate
Exposure to anti-virus solutions Symantec, McAfee
Active Directory, Group Policy
For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path
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