It Service Desk Analyst

CV-Library

Posted on Apr 9, 2021 by CV-Library

Lancashire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

Job Title: IT Service Desk Analyst

Purpose:

To provide 1st level IT support to internal customers and colleagues at TVS Supply chain solutions

Main Duties & responsibilities:

General

* To work as part of the Service Desk team to provide 1st Level high quality support to TVS SCS and all other customers in accordance with agreed SLA's

* Operate within ITIL service management framework

Operational support

* Own incidents and service requests to resolution

* Provide excellent customer service at all times

* 1st Level support to internal/external customers

* Provide timely and appropriate escalations to 2nd level support where required

* Own and manage faults reported to third parties, maintaining communication updates with the customer throughout

* Assist with the procurement, build/configuration of PCs, Laptops and all other IT equipment

* Promote IT Best Practice and increase knowledge of core systems in the user community

* Assist with ad hoc IT projects

* To follow, create and maintain work instructions, audit controls and the CMDB

* Complete daily operational system checks

* Maintain and support the core ERP system schedule processes

* Provide timely and effective out of hours support as part of an on call rota

Knowledge, Skills, Qualifications and Experience:

* Highly driven and determined individual with excellent communication skills both written and verbal

* Strong analytical and problem solving skills

* Demonstrable and proven ability to work on own initiative with good organisational skills and self-drive

* Exceptional customer focus skills, with a natural aptitude to consider impact to the customer

* Good understanding of Server and Network Infrastructures, including telephony systems

* Microsoft Dynamics CRM support experience would be advantageous

* Office 365 experience – administration and training

* Previous Service Desk experience in a customer facing role (internal or external)

* Knowledge of AS400/iSeries support would be a significant advantage

Where we are:

Our head office is based at a purpose built, state of the art distribution facility on Buckshaw Village in Chorley with excellent transport links to the M61 and M6 plus a mainline train station less than a mile away. The office has on site parking, shower facilities for those who brave the elements on a bike or on foot and a subsidised canteen.

Currently we are working remotely but this role will require attendance on site on a rota basis.

About TVS:

TVS are a world leading supply chain services provider, implementing innovative supply chain solutions across a broad range of blue chip organisations worldwide. Our clients operate in diverse sectors such as Defence, Utilities, Automotive and Beverage but they all have time-sensitive, business critical missions to deliver and TVS are an essential and integral component in their performance - with our help they achieve their business goals.

Please note TVS Supply Chain Solutions is an Equal Opportunities Employer


Reference: 213516853

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