Senior Support Engineer - Tech Start-up - Amsterdam/Remote
Posted on Apr 3, 2021 by Apollo Solutions
Senior Support Engineer - Tech Start-up - Amsterdam, Netherlands
My client is a tech platform scale-up in Amsterdam, Netherlands, near the lovely Vondelpark.
They help corporate departments to speed up their innovation and adoption of Artificial Intelligence and new technologies.
The platform they are building is fully built on Kubernetes and help the departments run their multi cloud-based applications either on-premise or within their own private cloud - the company is growing their client base rapidly and working with a large group of third-party application vendors!
You'll get an indefinite contract right away, a great package and stock options.
We are looking for a strong Senior Support Engineer to support the implementation of the platform within the environments of their clients worldwide.
How your role would look like:
- You'll be the support and technical contact between the company and their clients
- You'll be the one educating and consulting with the clients on how to integrate the platform and solutions within their environments
- Work closely together with senior stakeholders on client-side and senior management on company-side to resolve and improve processes
- Identify and improve technical support triaging - develop issue troubleshooting trees and knowledge bases
- Participate in hiring, mentoring, and developing junior engineers to grow the team
You'll be a great fit when you see yourself in the following:
- With your strong communication skills, you are great with managing stakeholders and senior management
- You come up with new ideas to improve processes and to support the product integration and clients even better
- You have strong Engineering experience + a good understanding of infrastructure. DevOps or Support Engineering
- You are a star in Scripting bash and proficient in Python or Golang
- You know your way around with system maintenance and solving problems with networking environment, such as Firewalls, balancers, gateways
What you'll get working for the company:
- Opportunity to work in a great innovative environment on the newest technologies
- Strong international team
- Indefinite contract
- Great package with a competitive salary
- 25 holidays
- Pension Plan
- Working remotely is possible!