SAP CRM C/4HANA Project Lead
Posted on Apr 3, 2021 by Next Ventures Ltd
For one of our clients we are urgently looking for an experienced SAP CRM C/4 HANA Project lead.
Start date: 12th April or ASAP thereafter
Duration: 31st of Dec 2021 (possibility to extend)
Location: REMOTE - later possibly on-site in th Netherlands
Description of the project:
Realization of the customer ambition from vision 2025. By creating 1 central location, New CRM, where all relevant customer information regarding all requests, requests, failures, assignments etc. can be followed from start to finish. Being able to set up SLAs, we optimally support our customer processes. This enables us to operate in a customer-oriented manner, which will subsequently lead to greater efficiency for both the customer and the employee.
Solution direction: C/4HANA (the new CRM system)
By merging the various places where customer contacts are logged in one system, all information about a customer, customer requests, customer requests, requests, malfunctions, etc. can be tracked. This ensures that our customers are provided with relevant information by making the work for all colleagues with customer interactions a lot easier and more efficient (employee satisfaction increases).
Tasks and responsibilities:
Managing the implementation on the right track + steering. The first steps of the implementation, laying the foundation. Be aware of the progress of the implementation. Chairing the project meetings. Informing the benefit owner. Monitoring benefits.
- SAP CRM (C/4HANA) experience
- Dutch language skills