Support Team Lead (Belgium based)

Support Team Lead

Location: Antwerp, Belgium

Up to €400 Per Day

12 month contract (Possible extension)

Looking for a Support Team Lead to join an experienced team.

Job Responsibilities:

• Build and manage teams and direct all related People/Process and Technology competencies.


• Formalize internal process to ramp-up expertise of resources


• Manage client relationship at multiple levels of customer organization


• Manage service levels and go beyond contracted SLA and deliver value add


• Vendor management


• Lead in the technology selection and organizational build-up efforts.


• Collaborate with Account management teams to qualify Business expansion opportunities.


• Identify and manage infrastructure technical standards that are relevant to our customer.


• Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.


• Secure infrastructure architecture compliance.


• Drive research activities, and keep updated on market trends.


• Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.


• Work with IT Security and Compliance team to define the security architecture concept that can support customers.


• Support overall IT strategy with the relevant infrastructure architecture.


• Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are "designed for operations"


• Overall P&L responsibility.


• Expansion of services to fill all gamut's of infrastructure-increase breadth.


• Focus on project opportunities and transformation initiatives


• ITIL process definitions and implementation


• Conduct regular in depth service and process audits.


• Employee retention, motivation and training


• Focus on helping people from L1 to L2, L2 to L3 within select timelines


• Reduce business impact of outages


• Cost savings through better solutions


• Enhance operational efficiency's


• Overall SLA management - Operation interaction with technologies Lead

Certification-ITIL & PMP or equivalent

The position is offering a competitive market rate up to €400 per day and will be for an initial 12 months (Possible extensions). If you are a Support Team Lead, then APPLY NOW or contact (see below)

Antwerp, Belgium

Support Team Lead

Support, Infrastructure, SLA, Compliance, ITIL, PMP