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3rd level support

Harvey Nash IT Recruitment Switzerland

Posted on Apr 3, 2021 by Harvey Nash IT Recruitment Switzerland

Zürich, Switzerland
Immediate Start
Annual Salary

For our client in Zurich, Swiss Bank, we are looking for a Technical Support (3rd level) for a 6 months project (extension possible)

Overview of business area or project:
We are looking for a proactive, hardworking, detail orientated 3rd level support person in Zurich to be part & travel alongside of IWM 3.0, the multiyear strategic transformation program in IWM (International Wealth Management) Division. The key goals of IWM 3.0 program are. Platform standardization and harmonization (Front to back) across the international branches. Separation of differentiating/non-differentiating services based on IWM 3.0 target architecture The program has three major vertical pillars: sales platform, booking platform and execution platform. We are part of Booking Platform, which delivers the core banking T24 & other 6 key applications in the program.

Key Responsibilities.
Provide L3 Support which involves monitoring, debugging and service recovery for Java based applications mostly written using Java, Spring Boot framework. Technical face-off for the L2 & APAC delivery team for the interfaces, which integrates into T24 the main core-banking platform in IWM 3.0. Identify risks, issues, dependencies as well as accountable for active tracking till the resolution/mitigations. The person should see him/herself as an extension of engineering/Site reliability engineer(SRE). Formulate and present recommendations for improvements to key process controls, leading the implementation where these recommendations are accepted.. Take a pro-active role in developing your knowledge in key systems, products and processes within the Private Bank area

Overview of the department/team (team size, backgrounds, personalities ): Current size of the Zurich T24 technical team from Booking Platform: 5 which is part of a very large APAC & EMEA Booking platform team. Close cooperation with the team located in India, Singapore, Spain and Switzerland Challenges Contractor will be facing in this role. Till acquire the platform/landscape knowledge, he/she will be completely dependent on India/Singapore L3 team.. KPI/Time pressure in giving the solutions to the end users.. Pressure from development team to deploy the codes due to regulatory/business deadlines. However the person needs to have unbiased view on the quality of the code & recommend any changes in case of any quality issue.

Essentials Skills and Qualifications.
Experience in performing 3rd level support role: 4 - 5 years of the experience. Strong experience in the following technology stacks: Java, Oracle DB Linux, Bash: 4-5 years of the experience Shell Scripting,. Hands on experience in Apache Kafka the open source stream-processing software platform: 2-3 years of the experience. Hands on experience with Postgre SQL & Ansible would be a plus. Know-how on industry standard DevOps technologies which can be adopted to company's methodology/technology. Self-Motivated & independent thinker willing to work in an agile, iterative development methodology. Capable of confidently express yourself & communicate ideas. Passionate about technology, client and team oriented person. Readiness to take responsibilities. Proficient written and spoken English is must.

Desired Skills and Qualifications.
German skills would be a plus Candidate Value Proposition. The role is part of a very large strategic transformation program hence lot of opportunities to grow.. Possibility of being internalized.

Reference: 1151094185

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